Refund & Cancellation
We want you to be completely satisfied with your robotic automation solutions. Learn about our hassle-free refund and cancellation process.
Customer satisfaction guaranteed
Our Promise
At Just BLR Matrix, we stand behind the quality of our robotic automation solutions. If you're not completely satisfied with your purchase, we're here to make it right.
30-Day Window
Refunds accepted within 30 days of delivery
Easy Process
Simple online refund and cancellation requests
Quality Guarantee
Full refund for manufacturing defects
Refund Eligibility
To ensure a smooth refund process, please review our eligibility criteria before initiating a refund request.
Eligible for Refund
- • Unused products in original condition
- • Items with manufacturing defects
- • Wrong product or specifications shipped
- • Damaged during shipping
- • Standard product variations
Non-Refundable Items
- • Custom-configured robotic solutions
- • Used or installed equipment
- • Items damaged by customer misuse
- • Modified or altered products
- • Products beyond 30-day window
Refund Process
Follow these simple steps to initiate your refund. Our customer service team is here to assist you throughout the process.
Contact Customer Service
Email us at info@justblr.com or call with your order number and reason for return.
Receive Return Authorization
We'll provide a Return Authorization Number (RAN) and detailed return instructions.
Package & Ship
Pack the item securely in original packaging and ship to our designated return address.
Processing & Refund
Once received and inspected, we'll process your refund within 3-5 business days.
Cancellation Policy
Need to cancel your order? We make it easy to cancel before your order is dispatched. Please review our cancellation terms below.
Cancellation Options:
Before Dispatch:
- • Full refund with no deductions
- • Cancel anytime before shipment
- • Instant confirmation via email
- • Refund within 5-7 business days
After Dispatch:
- • Refuse delivery to initiate return
- • Return shipping cost may apply
- • Refund processed after item is received
- • Custom orders cannot be cancelled
Refund Policy
Refunds are processed promptly once your returned item is received and inspected by our quality team.
Refund Timeline:
- • Inspection: 1-2 business days
- • Refund processing: 3-5 business days
- • Bank credit: 5-10 business days
- • International orders: 7-14 business days
Refund Method:
- • Original payment method used
- • Full product amount refunded
- • Original shipping charges non-refundable
- • Return shipping cost deducted (if applicable)
Shipping Policy
Shipping arrangements depend on the reason for refund and your location. We strive to make the process as convenient as possible.
Shipping Costs:
Need Help with Refunds or Cancellations?
Our customer service team is ready to assist you with refunds, cancellations, and any questions about our policies. We're here to ensure your complete satisfaction.
Just BLR Matrix
Email: info@justblr.com
Phone: +91 94296 90754
WhatsApp: +91 94296 90754
Address: Just BLR Matrix, Bangalore, Karnataka, India
Hours: Monday-Friday 9:00 AM - 6:00 PM IST